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Frequestly Asked Questions
Shipping
We currently ship everywhere in the US, including Alaska and Hawaii, as well as Canada, Australia, most of Europe and parts of Asia (for a full list, see below). Our goal is to bring 1620 to the whole world—and soon. .
Here's the full list of every country 1620 currently ships to:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States
There is a convenient shipping calculator at the bottom of your CART page to estimate shipping based on your location and the weight of your order. Shipping charges are not refundable. All International Sales Are Final.
Here’s how it works: You place an order online, then we process it. All of our pants are hemmed to order which can take up to 7 business days, depending on volume. Hoodies that require snaps are also done by us. Once your pants are hemmed and your snaps are on, your package will ship out from our warehouse in 2-3 business days. Shipping time will depend on your location and the carrier you choose.
Our warehouse team takes a much deserved vacation on weekends and national holidays, so orders placed on those days will be processed the following business day. We're a small team working flat out to get you your order as timely as possible. However, during peak holiday season some orders can take up to 10 business days to process.
YES. Because we ship with USPS, we are able to deliver to a P.O. Box address.
We offer both USPS International Priority and UPS International shipping. These rates can be calculated on our shipping calculator. Shipping rates exclude all duties, taxes and brokerage fees, which are the responsibility of the buyer.
Returns and Exchanges
1620 offers easy returns and exchanges within 30 days for items purchased at 1620usa.com. Items must be in new, unused, unworn, unwashed condition with the original packaging and tags.
1. Exchange for another size or color of the same item
2. Return for an eGift Card
3. Return for a refund back to the original payment method. If you no longer have access to the original payment method, please select an eGift Card as your refund option instead
If you would like to exchange for a different product, you can return your item for an eGift Card to purchase another item on our website. We will begin processing your new order, email your eGift Card or issue a refund as soon we receive your item. Shipping charges are not refundable. All International Sales Are Final.
We try to process returns as quickly as possible but at peak times it can take up to 3 weeks from us receiving your return parcel
Physical and e-gift cards are not refundable and cannot be changed or canceled. Might we suggest re-gifting?
Our team moves quickly to get your order shipped out ASAP, which means that we aren't able to make any changes to an order or cancel it once it's been placed.
Unfortunately due to a complex global tariff system all international orders are final and are not eligible for return. If you live internationally and feel you have extenuating circumstances for a return, please email us info@1620usa.com
We consider our pants to have a modern fit. Not Slim, not baggy, providing the ultimate versatility between work and life. While other brands need a baggy fit to accommodate for heave stiff fabric, the stretch fabric we use allows us to use less fabric and have a more tailored fit that doesn't leave any extra fabric to flap in the wind.
Our Hoodies feature a modern fit with the perfect length. This is one of the reasons why this has been such a favorite. This hoodie will not pull up or bunch, it is long on purpose and also designed with gussets and ample shoulder room.
The easiest way is to check the tag on your favorite pair of pants. Alternatively, grab a pair of pants that fit well and lay them flat on the floor. With a measuring tape, measure the length from the crotch to the bottom of the leg/hem. Our inseams are measured/finished according to industry standard.
All of our pants are hemmed to order by our talented team before they are shipped out!
Our proprietary Stretch NYCO Fabric feels much more like the traditional workwear fabric you are used to where as our Tweave Durastretch is 100% Synthetic fabric blend. Stretch NYCO is made from a Cotton/Nylon/Spandex blend that is 10x more abrasion resistant than a 100% cotton Duck. Products Made from Stretch NYCO are great for people who love the traditional feel of a cotton duck, but are looking for a much higher level of performance, durability and comfort from their workwear. Stretch NYCO Dries 2x Faster than cotton, inherently meets No Melt/No Drip NFPA1975 Standards making it great for guys working around flames, sparks or tailpipes.
Our Tweave Durastretch Fabric contains patented yarn technology and represents the highest quality synthetic stretch fabric in the world. The innovative core spun yarn technology encapsulates the spandex core by covering it with a high tenacity nylon. When woven into a fabric the result is a heavy duty weave that stretches beyond the limits of the human body, so you will never again have trouble getting in and out of your vehicle or moving around in tight spaces. This fabric is great for people who are active on the jobsite, constantly climbing in and out of vehicles and machinery, working in wet environments like commercial fishing
The short answer is that better products cost more. One of our customers once told us “Buy it Cheap, Buy it Twice”. For years the major brands in the workwear industry have been chasing the cheap needle all over the world and sourcing devalued fabrics to be able to maintain a palatable price point for you, the consumer. The result is ill-fitting, uncomfortable and poorly performing workwear that works against you and leaves you cold, wet and tired at the end of the day. Unfortunately in doing this the big brands have overlooked the fact that hard working people deserve better gear too (Performance fabrics are not just for Running and Yoga). 1620 uses only the best fabric with the highest inherent performance benefits and everything is manufactured in the USA by American Craftsman. We don't spare any expense at the cost of the performance of our product and our customers agree!
Bulk Orders
Yes we do and we would be more than happy to outfit you and your crew. Please visit our Bulk Discounts page for more information.
Yes we do and we have low Minimums and competitive pricing. Please visit our Bulk Discounts for more information.
Warranty
Yes—for life! Our workwear is covered by a lifetime warranty to the original owner against defects in materials and workmanship for the lifetime of the product. If your product fails due to a defect in materials or workmanship, we will be happy to repair or replace it, at our discretion. Warranty Information
Please get in touch at Warranty Info to get your warranty claim started and our team will walk you through the process.
Repairs
Please Contact Us to get a return authorization started. Let us know what's wrong with your gear and we will let you know where to send it.
We try our best to service and repair our products as soon as possible so they can get back out in the field and working for you. During peak times however it can take up to 8 weeks to process your repair.
We generally do not charge for repairs however we look at every repair on a case by case basis.
